Support ticket cost calculatorWhat your “how do I” tickets cost.
Put in your own numbers. The calculator shows what the tickets your product could have answered cost each month and year, and how much time comes back when users finish in the app.
- “How do I” tickets a month
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- Support hours they take
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- What they cost a month
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- What they cost a year
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If those users could finish in the app
– a month back
– fewer tickets and – of support time a month, – a year.
How the calculator works.
Cost of one ticket = minutes to handle it × cost of a support hour ÷ 60. At 9 minutes and $30 an hour, for example, each one costs $4.50.
Monthly cost = tickets a month × the “how do I” share × the cost of one ticket. Only those count here, because bugs and billing questions need your team either way.
What comes back = that cost × the share your users could finish themselves in the app. This is your estimate: start low, then measure it.
A “how do I” ticket usually means the answer already exists in your product, and the user couldn’t find the way to it. Making those requests easy to finish in the app is often the cheapest support work there is, and your users get the result straight away instead of waiting for a reply.
Where Stiro fits.
Stiro is an in-app AI agent for exactly these requests. A user asks in their own words, typed or spoken, and it does the steps in your product while they watch: opens the right page, fills in the form, changes the setting. Anything that sends, spends or deletes is handed back for the user to press.
When it can’t finish, the user can message your team or your help desk from the same panel, with the request already attached. In our cold-start benchmark it completed 44 of 44 everyday requests in three apps it had never seen, each checked in the app’s database.
Adding it takes one script tag, and the free plan includes 50 runs a month to try it on your own app.
Support ticket cost questions.
How do you calculate the cost of a support ticket?
Multiply the minutes an agent spends on a ticket by what an hour of support time costs you, then divide by 60. Count the whole hour: salary, benefits, tools and management, not just pay. Multiply by the number of tickets for the monthly cost.
What counts as a “how do I” ticket?
Any request where the user wants to do something your product already supports: change a setting, invite someone, connect an integration, find an export. The answer is a set of steps in your app, not a bug fix or a billing exception.
How do I find my share of “how do I” tickets?
Take your last 100 tickets and tag each one: how-to, bug, billing, account, other. The how-to share is usually easy to see once they are side by side. Your help desk’s tags or categories may already give you a rough number.
How can we reduce support tickets?
Find the most common how-to requests and make them easy to finish inside the product: clearer screens, better empty states, help where the question comes up, and an in-app assistant that does the steps for the user. Track the how-to share each month to see what worked.
Where does Stiro fit?
Stiro is an in-app AI agent your users can ask in plain words. It does the steps in your app while they watch, says so when something isn’t possible, and hands the user to your team or help desk when it can’t finish. It’s priced per task done, from $149 a month for 2,000 tasks.
Let your users just ask.
Stiro does the steps in your app for your users. One script tag, 50 runs a month free, no card.