AI onboarding specialistAn onboarding specialist for every new user.
The best onboarding is a specialist sitting next to a new customer, setting things up with them. Few teams can afford that for every sign-up. An AI onboarding specialist in your product can: the user says what they want, and it does the steps in your real app while they watch.
What a good onboarding specialist does
Watch a good onboarding specialist on a call and most of the time goes on a few things:
- Setting up the account with the customer: the first project, the workspace settings, the right defaults.
- Connecting their tools: the calendar, Slack, the CRM, the payment provider.
- Bringing their team in with the right roles.
- Getting them to the first result, the moment they see why they signed up.
- Answering the “how do I” questions as they come up, by doing it with them.
Almost all of it happens in your product, and almost all of it is steps your product already supports. The specialist’s value is that the customer doesn’t have to find those steps alone.
Why most new users never get one
Specialists are usually kept for larger accounts. Self-serve sign-ups get a welcome email, a tour and a help center, and they set things up on their own. Many stop at the first step that needs a decision or a form they don’t understand, and never reach value. To see how long that takes in your product, try the time to value calculator.
How Stiro works as an AI onboarding specialist
- Step 1They say what they want“Set up my first project and invite my team”
- Step 2Stiro does the stepsIt finds its way through your real interface and fills in what it can
- Step 3They make the callsSending invites or anything that spends is handed back to press
- Step 4They reach valueSet up in the first session, while they still care
- Every new user, any hour. It works for each sign-up, in any time zone, from the first page they see.
- In their own words. Typed or spoken. No menu of pre-built flows to pick from.
- Knows who they are. One attribute tells it about the page and the signed-in user, such as their plan or role, so each request starts in the right place.
- Hands over like a colleague. When it can’t finish, the user messages your team from the same panel with the request and the reason attached.
- Nothing to keep up. It reads your live screens, so a redesign doesn’t break it.
Want the full playbook for the human side? The user onboarding checklist and SaaS onboarding flow template cover each stage. For how AI onboarding compares with product tours, read AI onboarding.
AI onboarding specialist questions.
What does an onboarding specialist do?
An onboarding specialist gets new customers from signed up to using the product: setting up their account, connecting their tools, importing their data, inviting their team and showing them the features they need first. In SaaS they usually hand the account to customer success once it is live.
What is an AI onboarding specialist?
An AI onboarding specialist does the hands-on part of that job inside your product, for every new user. With Stiro, a new user says what they want to set up and an AI agent does the steps in your real app while they watch, then hands anything that sends, spends or deletes back to them.
Can AI replace a human onboarding specialist?
For self-serve users and routine setup it can do the work a specialist would otherwise do one call at a time. Complex rollouts, data migrations with judgement calls and custom contracts still suit a person. Many teams use both: the AI agent for every account, people for the few that need a project plan.
What do new users ask an onboarding specialist?
Mostly the same things: set up my first project, invite my team, connect our calendar or Slack, import this list, change our time zone, where do I find our API keys. These are steps your product already supports, which is why an agent in the product can do them.
How long does it take to add Stiro?
Minutes. Paste one script tag into your app. There is nothing to train and no flows to record; it reads your interface as it is.
How much does it cost compared with hiring?
Stiro charges per task done. The free plan includes 50 runs a month, Starter is $149 a month for 2,000 tasks and Growth $599 a month for 10,000. A run that fails on our side is free.
Let your users just ask.
Stiro does the steps in your app for your users. One script tag, 50 runs a month free, no card.